Support Information

1. Pre-Sale Support

PerifiTech shares its technology expertise with its Partners (both corporate clients and authorized Reseller channels) to ensure that all PerifiTech users receive optimal server and storage solutions. There is no charge for this service.

1.1 Telephone Support

PerifiTech discusses customer requirements and existing architectures before making recommendations. All compatibility issues are taken into consideration with priority on growth and flexibility. There is no charge for our telephone tech support and no limit (within reason) to the extent to which it is offered to our clients and Resellers. When calling for an RMA number, please be prepared to provide the following information:

Your Company Name and Address
Model and Serial Number of Each Item
Description of Problem (the more detail, the better)
Original Purchase Invoice Number

Consult the Service Information page for additional information regarding product repairs.

1.2 Product Training

PerifiTech provides sales and engineering level support training to Authorized Reseller Partners on all PerifiTech servers, disk arrays, backup solutions and SCSI Enhancement Kits. Technical training includes configuration management, installation techniques, troubleshooting tips, and compatibility issues explained. This training is available to Partners with current Reseller Agreement in effect. Charges are limited to expense reimbursement only. There is no charge for the professional instruction time. Similar training sessions are made available to PerifiTech key accounts on a case by case basis with advanced notice.

2. Post-Sale Support

Issues and concerns may arise during the implementation phase of the PerifiTech solutions. 99% of these initial challenges are resolved with PerifiTech’s corporate engineering resources. PerifiTech’s experience in storage, backup, SCSI architecture, the PCI bus, and intimate knowledge of the OS and backup software (Cheyenne) makes us a "single-call" support option. Our relationship with drive manufactures on an OEM basis permits PerifiTech to be proactive in various issues of firmware, BIOS, and upgrade programs.

2.1 Telephone Support (as above)

2.2 Product Training (as above)

2.3 Service Bulletins and Newsletters

PerifiTech’s proactive efforts include online Technical Bulletins and a quarterly published Newsletter. To be added to the Newsletter distribution list, email your request to: sales@perifitech.com.